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You'll find answers to most of your questions at Ask Ford. For anything else, don’t hesitate to get in touch using the contact options below.
OPTION 1 – Ford Roadside Assistance (Excluding Charging)
OPTION 2 – Ford Accident Management
OPTION 3 – Information on the all new Electric Ford Explorer or Online Sales Enquiries
OPTION 4 – Ford Customer Relationship Centre
OPTION 5 – Ford Credit, Ford Lease and Ford Insure
OPTION 6 – Support with your Ford Electric Vehicle
For any general enquiries or for aftersales concerns on your Ford car, please e-mail the UK Customer Relationship Centre - UKCRC1@ford.com
For any general enquiries or for aftersales concerns on your Ford CV, please e-mail the UK CV Service Centre - UKCVSC1@ford.com
Note: If your vehicle is a Fiesta Van, Ranger, Tourneo Connect or Tourneo Custom, the CV team have the appropriate expertise to assist you.
For enquiries about purchases of accessories and service plans from the Ford Online Shop, please e-mail info@ford-store.co.uk
Monday - Friday
8.30am - 9.00pm
Saturday
9.00am - 7.30pm
Cars
For any general enquiries or for aftersales concerns on your Ford car, please write to:
Ford Customer Relationship Centre
Royal Oak Way South
Daventry
Northamptonshire
NN11 8NT
Commercial Vehicles (CVs)
For any general enquiries or for aftersales concerns on your Ford CV, please write to:
CV Service Centre
Ford Motor Company Ltd
Dunton Campus - 15/1B – B04
Arterial Road
Laindon
Essex
SS15 6EE
Note: If your vehicle is a Fiesta Van, Ranger, Tourneo Connect or Tourneo Custom, the CV team have the appropriate expertise to assist you.
Website: www.fordinsure.co.uk
Telephone: 0333 234 9976
Address:
Ford Insure
Ty Admiral
David Street
Cardiff
CF10 2EH
FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 204469. FCE Bank plc acts as an insurance introducer in relation to Ford Insure. In relation to this same product, Ford Motor Company Limited is an appointed representative of FCE Bank plc (registered in England with company number 0772784) Registered office: Arterial Road, Laindon, Essex, SS15 6EE.
Ford Insure contracts are arranged, administered and provided by EUI. EUI is a subsidiary of Admiral Group plc.
Admiral Group plc is registered in England and Wales at Tŷ Admiral, David Street, Cardiff. CF10 2EH (Reg No: 03849958. EUI Limited (Reg No: 02686904) is a subsidiary of Admiral Group plc and is authorised and regulated by the Financial Conduct Authority (Firm reference number: 309378). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register. EUI Limited acts for, and on behalf of, other regulated insurance companies. Further details may be provided on request.
INS2020/052
For information on our savings products and ISAs
Website: www.fordmoney.co.uk
Telephone: 0345 266 1231
Freepost address:
RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT
Ford Money is a trading style of FCE Bank plc. which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 204469.
Registered in England and Wales under registration number 772784.
For enquires about extended warranties and servicing and maintenance plans, contact Ford Protect on 03702 416 726 (opt 2, opt 2).
Phone from within the UK: 020 3564 4444
Phone from outside the UK: 0800 88 77 66 11 or +33 426 298 781
Ford Motability
PO Box 7597
Daventry
NN11 1DL
Email: mobility@ford.com
Telephone: 0345 60 400 19
Ford Motor Company Room 01V-C12-C
Arterial Road
Laindon
Essex
SS15 6EE
Phone: +44 1277 252 888
Monday – Friday: 8am – 4:30pm
E-mail: taxfree@ford.com
Henry Ford Academy
Royal Oak Way
Daventry
Northants
NN11 8NT
T: 01327 305232
The Ford Britain Trust handles charitable requests received by the Company. It accepts and considers applications for grants towards capital projects or items of equipment from organisations and projects located in the vicinity of Ford Motor Company Limited locations in the UK.
Ford Britain Trust
15-02B D20-B
Ford Dunton Technical Centre
Laindon
Basildon
Essex
SS15 6EE
Email: fbtrust@ford.com
Manager Franchising & Business Management
Ford Motor Company Limited
Room Number: 00V – K01
Arterial Road,
Laindon,
Essex
SS15 6EE
Ford Component Sales
Room 2B-E20
Ford Motor Company Limited
Arterial Road
Laindon
Essex
SS15 6EE
To access your Ford Credit Account please Sign-In or Register here
When registered for Account Manager, you can:
Obtain a Settlement Quote
Make a Payment
Update Address/Phone Number and Marketing Permissions
Change Payment Date/Bank Details
Please email account@ford.com and include the following information as part of our customer validation process:
Please note that the transmission of information via the Internet (including e-mail) is not completely secure. Although we do our best to protect your personal data, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security facilities to ensure against unauthorised access.
Ford Credit
Manchester Business Centre
1 Tony Wilson Place
Manchester
M15 4FN
Our goal is to provide excellent service but recognise occasionally things go wrong and you may need to contact us. Find out how here
Telephone Number: 0345 712 5490Tooltip. Opening hours Monday to Friday 9.00am to 5.15pm and Saturdays 9.00am - 1.00pm.
Ford Lease Customer Service
0344 600 1405Tooltip
Please send any queries to the Ford Lease Customer Service team using the email address customerrelations@fordlease.co.uk and one of the team will respond to you.
ALD Automotive Limited T/A Ford Lease
Oakwood Drive
Emersons Green
Bristol
BS16 7LB
Ford Business Centre
Lower Annex South
V Building
Arterial Road
Laindon
Essex
SS15 6EE
Ford Motor Company Limited
Ford Business Centre
Lower Annex South
V Building
Arterial Road
Laindon
Essex
SS15 6EE
Phone: 0345 723 23 23
Mon – Fri: 08.00 – 18.00
Email: help@fordfleetbusinesscentre.co.uk
For queries relating to Ford Lease:
Ford Lease
ALD Automotive Limited
Oakwood Drive
Emersons Green
Bristol
BS16 7LB
Customer Services: 0344 600 1405
Email: info@fordlease.co.uk
Fleet Service Centre - Room GB-15-1B--B07-A
Ford Motor Company
Dunton Technical Centre
Arterial Road
Laindon
Essex
SS15 6EE
Phone: 01277 251250
Email: fleetalk@ford.com
Ford Motor Company
Customer Relationship Center
Royal Oak Way South
Daventry
Northamptonshire
NN11 8NT
Ford UK is a member of the Motor Ombudsman accreditation scheme and subscribes to the CTSI-approved New Car Code of Practice.
The Motor Ombudsman will offer free impartial information and if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern. For more details please visit their website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008 (option 1). Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
Imagery and information shown throughout this website may not reflect latest UK specifications, colours may vary, options and/or accessories may be featured at additional cost and locations and vehicles used may be outside of the UK.
Ford policy is one of continuous product development. The right is reserved to change specifications, colours of the models and items illustrated and described on this website at any time.
The identified dealer fitted accessories are carefully selected third party supplier branded accessories and may have different warranty conditions, the details of which can be obtained from your Ford Dealer.
Dealer fitted accessories are fitted after registration and could have an impact on your vehicle’s fuel / energy consumption. The Combined Fuel / Energy Consumption and Combined CO2 Emissions (WLTP) figures do not include dealer fitted accessories.
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