What is the Ford Power Promise?
Ford Power Promise is our commitment to Electric Vehicle (EV) confidence. Getting you home charging ready, delivering support services that enables easy charging on the go with peace-of-mind ownership. We have got your back in all the areas that matter most.
This article provides an overview of the most common queries regarding Ford Power Promise.
You can find out more on our dedicated Power Promise page.
Frequently Asked Questions
Why are Ford making the Ford Power Promise?
At Ford, we recognise that with any change there are likely to be some concerns, nervousness, or anxieties about trying something new. This is especially true when your daily life is likely to be impacted by the decision to change.
We have taken on the challenge to demystify the world of EVs and provide a commitment, and the reassurance, that Ford ‘has your back’ throughout the EV ownership experience - our Ford Power Promise.
Where can I learn more about EV ownership, including general information, costs, charging times etc.?
We have a range of educational tools and films to help you get up to speed with EV terminology, range, charging costs, charging times and much more.
Visit the Power Promise page and other pages within the Electric & Hybrid section to learn more.
Am I eligible for Ford Power Promise?
All new Ford Passenger EV owners are eligible for Ford Power Promise (some aspects also apply to existing owners).
It is worth noting that some fleet and business customers may find additional benefit in a Ford Pro solution. To explore Ford Pro solutions such as telematics, depot charging, home charging reimbursement or uptime support, please visit Ford Pro site – if these aren’t desired or required, Ford Power Promise is for you.
The eligible vehicles are All-Electric Explorer, New All-Electric Capri, New All-Electric Puma Gen-E, Mustang Mach-E, E-Tourneo Custom, E-Tourneo Courier.
Which vehicles are eligible for Ford Power Promise?
All 100% Ford Passenger EVs are eligible for Ford Power Promise – this includes our full E-Tourneo and E-Tourneo Connect, as well as our EV nameplates: Explorer, Capri, Puma Gen-E and Mustang Mach-E.
Note: Whilst PHEVs are not covered by the Ford Power Promise, as they are not 100% electric and therefore provide a different ownership experience, certain aspects of the Power Promise, such as home charging support may be of interest – see home charging site for more information.
How do I get home charging ready with the Ford Power Promise?
You can get home charging ready with timely, hassle-free installation of a home charger and access to smart energy tariffs. Visit the Home charging page for more information.
You can also benefit from Home Charger +10k miles for GB customers only
Note: The above benefit excludes Northern Ireland, Republic Of Ireland, Channel Islands and Isle of Man.
What are the Smart Energy tariffs?
Signing up to a specialist EV ‘Smart’ energy tariff can make charging your electric vehicle at home cheaper.
Smart Energy tariffs are offered through Ford's energy partner app and can save you up to 70% on energy costs with Ford Dynamic Charging. With Intelligent Octopus Go, Ford EV drivers can smart charge for only 7p/kWh - up to 70% less than price cap rates plus 6 hours of cheap energy for your whole home every night.
Visit the Home charging page for more information.
How many public charging points are accessible through the Ford Power Promise?
The Ford Power Promise includes Ford’s BlueOval™ Charge Network (BOCN), which provides access to over 800,000 charging points across Europe, including 36,000 in the UK.
If you want to explore charge points in a particular location you can do so using the SYNC screen in your vehicle, the FordPass™ App, or with the Charge Point Locator tool on our website (you can also find simulation tools for route planning and charging time on the connected pages).
The incorporation of BOCN into Ford EVs, and the FordPass app, provides seamless payment at charge stations with Plug&Charge, RFID card and in-app capability.
See the Public charging page for more information.
What is the Ford BlueOval™ Charge Network?
The Ford BlueOval™ Charge Network is an amalgamation of multiple charging networks (or Charge Point Operators - CPOs) into a single ‘network’ that provides convenient access to over 800,000 charging points in Europe including 36,000 in the UK, including high-speed chargers.
How much does it cost and how do I join BlueOval™ Charge Network?
Please note that you will be required to pay for the charge added to your vehicle, but no additional sign-up cost is required to unlock the convenient features of BOCN.
The straightforward steps to join the BlueOval™ Charge Network can be found here: BlueOval Sign-up.
What is the IONITY Premium free trial?
It is a complimentary trial offering discounted high-speed charging at IONITY charge points, which are conveniently located along major routes across Europe.
It is possible to filter for IONITY in both FordPass app and your in-vehicle SYNC navigation system.
Please see our Public charging page for more information.
Note: In Explorer and Capri, 'IONITY' switched on and off as a filter. In Mustang Mach-E and Puma Gen-E enter ‘IONITY’ in the search field at the top of the navigation screen.
How does the FordPass App assist with charging?
FordPass is required to activate your complimentary BOCN subscription – you can find the straightforward steps to activate here: BlueOval Sign-up
With BOCN activation, FordPass™ app enables effortless payment and also shows charge point location, live availability and pricing. It also allows you to remotely manage and monitor a charge event, freeing you up to continue with your activity or rest, whilst your vehicle charges. (You can even get reassurance that you plugged your car in correctly to charge overnight from the comfort of your bed.)
FordPass provides additional tools such as vehicle locator (so you can easily find your car in a busy carpark), lock/unlock (in case you can’t remember whether you locked it), and cabin conditioning (no more cold cabins on a winter morning or excessive heat in the sun) – just press a single button in the app to activate.
There are many more features even beyond this, and many of them also work with a petrol, diesel or PHEV Ford, so why not try on your current car first? Just download FordPass, to explore and add your vehicle.
What is covered under the battery warranty?
The Ford Power Promise includes an up to 8-year/100k mile battery warranty (whichever is sooner). Designed to provide a minimum of 70% capacity (excludes Transit Chassis cab with 65% minimum capacity).
Full terms and conditions for the warranty can be found here.
What kind of support services are included in the Ford Power Promise?
The Ford Power Promise includes complimentary support services such as roadside assistance for 5 years, with towing to the nearest charging station in the unlikely scenario of running out of charge.
Ford Power Promise also includes access to our dedicated customer support team and 24/7 digital Ask Ford assistant. All free of charge to our EV customers.
All of this is underpinned by our dealer network.
If you need more information before you take the leap into EV ownership, or just want to check on your understanding, we also offer support through our helpful educational tools and films. These cover Electric Vehicle terminology, range, charging costs and times, and much more.
Visit the Power Promise page and other pages within the Electric & Hybrid section to learn more.
Can I extend the complimentary towing assistance beyond five years?
Yes, extensions are available if you wish to continue receiving towing assistance after the initial complimentary five-year period.
