>>>Why am I unable to download the FordPass App?

**Why am I unable to download the FordPass^®* App?**

If you are unable to download FordPass to your device, it is likely due to one of the three reasons below:

Issue	Solution
Your device may not have enough storage space for the update/download.	We recommend freeing up space on your device.
You may be experiencing network/internet connection issues.	Check your cellular strength and/or Wi-Fi connection. Wi-Fi connection If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect. If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data. Cellular connection If cellular data is turned off, turn cellular data on and attempt to connect. If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
Your device may need a power cycle.	Power off your device for 30-60 seconds. Turn on your device. Attempt to download FordPass.

Issue

Solution

Your device may not have enough storage space for the update/download.

We recommend freeing up space on your device.

You may be experiencing network/internet connection issues.

Check your cellular strength and/or Wi-Fi connection.

Wi-Fi connection
- If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
- If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
Cellular connection
- If cellular data is turned off, turn cellular data on and attempt to connect.
- If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.

Your device may need a power cycle.

If you are still unable to download FordPass, please reach out to your device's manufacturer for the best assistance.

*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.

Why am I unable to download the FordPass®* App?