How to Contact Ford Credit

Telephone: 03457 125490*. Opening hours Monday to Friday 9:00am to 5:15pm and Saturdays 9:00am - 1:00pm.

*Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

Email: Please email account@ford.com with your Ford Credit Account Number or Vehicle Registration and your query.

You will receive a response between 9.00am - 5.15pm the following business day.

Postal Address:
Ford Credit
Manchester Business Centre
Number One
1 Tony Wilson Place
Manchester
M15 4FN

We recommend visiting fce.ford.com/account-manager where you can:

• Obtain a Settlement Quote
• Make a Payment
• Update Address/Phone Number and Marketing Permissions
• Change Payment Date/Bank Details

You can also manage your Ford Credit Account 24/7 via the FordPass app:

1. Download the FordPass app via the App Store or Google Play
2. Once set up, select Ford Credit on your dashboard
3. Follow the step by step instructions provided to get registered