Book a Service
Ford Account
Find a Dealer
Contact UsI am Worried About Money, how can Ford Credit Help?
We understand that life events and the world around you can have an impact on your finances, and your mental health, especially as living costs continue to rise. If you think you won't be able to make future payments or are already behind on payments, please get in touch.
Contacting us doesn’t affect your credit report, and the sooner you reach out for support, the sooner we can help.
Common Money Worries Include...
- Being concerned about whether you can pay back what you owe. This could include a mortgage, credit card or other debt repayments, including car finance repayments
- A change in circumstances which could make it difficult for you to manage your money
- If you’re spending more than you earn. As a result, you might be living out of your overdraft and using credit cards more regularly.
- If you’re receiving charges due to late or missed repayments
- If you feel low or anxious about your financial situation, or when you think about money
If you can relate to any of the above, or even if you just want to ask questions, please get in touch with one of our friendly specialists, using the methods below:
Contact Us
Phone Us
Customer Accounts: 0345 712 5759
Opening hours Monday to Friday 9:00am to 5:15pm and Saturdays 9:00am to 1:00pm.
Chat to Us Via Ford Credit Account Manager
Opening hours Monday to Friday 10:00am to 4:00pm Monday to Friday
Please e-mail us with your query and you will receive a response by the end of the following business day, at the latest
^Please note that the transmission of information via the Internet (including e-mail) is not completely secure. Although we do our best to protect your personal data, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security facilities to ensure against unauthorised access.
Write to Us
Ford Credit
Manchester Business Centre
1 Tony Wilson Place
Manchester
M15 4FN
Get Free, Independent Help
There are many independent organisations that can provide free, impartial help and advice in relation to money issues. Contact details can be found below:
Bringing together the support and services of three government-backed financial guidance providers: The Money Advice Service, the Pensions Advisory Service and Pension Wise.
Provides free, confidential information and advice to assist people with money, legal, consumer and other problems. You can find your local Citizens Advice using the search function on their website.
The financial regulatory body in the United Kingdom which operates independently of the UK Government.
An independent charity, dedicated to providing free debt advice by phone and online to people across the UK.
An independent charity, dedicated to providing free debt advice by phone and online to businesses.
Mental Health
If you are struggling with mental health or caring for someone who is, you can find guidance and advice on the Mind, Rethink, or Mental Health Foundation websites, or at NHS Choices. For 24 hour support you can contact the Samaritans.
Do you want someone else who you trust to talk to us on your behalf?
We can arrange to set up a Third Party for you to act on your behalf. Please download and follow the instructions within this form.
