Book a Service
Ford Account
Find a Dealer
Contact UsWhat Happens Following the Death of a Ford Credit Account Holder?
We offer our deepest condolences for your loss and at this difficult time. We appreciate this is a distressing experience, but we understand you may need to take care of the financial matters. We hope we can make this process as easy as possible.
What you Need to do Next
We need a copy of the account holders’ death certificate; you can email this to our dedicated bereavement team at bsprole@ford.com. If you would prefer to post it, our contact details are below. Please include the executor or next of kins details, including name, address, phone number and relationship to the account holder.
What are Your Options
There are three options for you to consider:
- Keep the vehicle: Pay off the agreement
- Return the vehicle: Covered by our Peace of Mind period1
- Take over the agreement: An executor can apply to continue the agreement. (Finance subject to status. Does not include non-regulated accounts2)
We’re Here to Help
Our specialists are here to talk through all these options with you. Please get in touch if you need support or have questions. We can also provide information about independent help and advice. Contact us.
Useful Links and Support
The General Register Office
www.gov.uk/general-register-office
The government agency responsible for recording deaths. You can contact them to order a copy of the death certificate PO Box 2, Southport, PR8 2JD or New Register House, 3 West Register Street, Edinburgh EH1 3YT
HM Revenue and Customers (HMRC)
This site gives practical advice relating to managing an estate with any implications such as tax, trusts, benefits and others. They also have a deceased estate helpline 0300 200 3300.
The Probate Service
This site gives guidance specifically on dealing with probate and inheritance tax.
The Bereavement Register
www.thebereavementregister.org.uk/
This service can help reduce the amount of direct mail being sent to the deceased's address.
Cruse Bereavement Care
www.cruse.org.uk/understanding-grief/managing-grief/
This site can help you to understand and cope with grief and provide support to other bereaved people. You can also ring them on their helpline 0808 808 1677 from Monday to Friday, 9.30am to 5pm.
Samaritans
A completely confidential service which you can phone on 116 123 or email at jo@samaritans.org. They'll reply to your email within 24 hours.
Child Bereavement Trust
Provides information, training and specialised support when a child dies or a child is bereaved. You can ring them on 01494 568900 or contact them
1If we are advised and receive the paperwork needed within 60 days from date of death, we can arrange to collect to the vehicle with no liability to the estate, provided the vehicle is in good condition.
2Usually limited companies, contact us if you are unsure.
