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What is Ford Pro Telematics?

Ford Pro™ Telematics is a paid-for service offering a web-based productivity tool, which provides a wide range of manufacturer-grade information, insights and reports for fleets. The data collected from telematics allows us to provide a better customer experience, powered by real-time information. 

The service also has a free version named Ford Pro Telematics Essentials, both are designed to maximise fleet productivity, improve vehicle uptime, optimise running costs and improve driver behaviour. For electric vehicles we also offer Ford Pro E-Telematics.

See below for an overview of both Ford Pro Telematics and Ford Pro Telematics Essentials. To find out more about Telematics and the other software solutions, please visit the Ford Pro website.

Who is Ford Pro Telematics for?

Designed for fleets with more than 5 vehicles, the Ford Pro Telematics application is a key component of Ford’s connected uptime system, FORDLiive™. 

For smaller fleets and independent operators, FORDLiive is supported by select Vehicle Health features available through the FordPass® app. 

With new Ford vehicles, data is collected by the FordPass Connect modem via the Transportation Mobility Cloud (TMC). For customers with older Ford vehicles or vehicles from multiple manufacturers, our partner third-party Plug-In Device allows them to view data for their whole fleet in Ford Pro Telematics.

Ford Pro Telematics Features

Ford Pro Telematics is the paid service, available to book a demo or purchase from the Ford Pro website. Expand the drop down options below to learn more.

Vehicle Health

Vehicle Health insights play a vital role in increasing uptime by helping fleet operators to maintain vehicles to the highest standards.

Features

  • Vehicle Health Status
  • Odometer mileage readings
  • Diagnostic trouble code descriptions
  • Oil life remaining
  • Engine hours
  • Field Service Action
  • Configurable service due reminders

Benefits

  • Configurable reminders can be tailored to the needs of a specific fleet.
  • Provides complete clarity on the issues affecting vehicles.
  • Increases uptime by reducing the risk of missing a service or facing an unexpected repair.
  • Helps fleet managers to prioritise the most important vehicle issues.

Fuel Insights

Fuel Insights provide full visibility of fleets’ fuel usage, helping businesses to increase efficiency and reduce waste.

Features

  • Accurate mileage
  • Fuel level monitoring
  • Idle waste costs
  • Miles per gallon reports

Benefits

  • Allows fleet managers to identify areas where efficiency can be improved.
  • Creates opportunities to reduce waste from idling and inefficient driving.
  • Aids fleet management by providing a real-time overview of a fleet’s fuel levels.

Location Monitoring

Location Monitoring helps to quickly locate vehicles. An invaluable tool for real-time workload planning and maximising productivity.

Features

  • Live Maps
  • Location History
  • Custom Geofences

Benefits

  • At-a-glance overview of the fleet’s location lets fleet managers assign last-minute or emergency jobs in the most practical way.
  • Provides accurate records of vehicles’ location history.
  • Geofences give fleet managers a clear view of when vehicles enter or leave an area with custom-set boundaries.

Driving Insights

Driving Insights allows fleet owners to monitor driving behaviour and take action to reduce risks and increase driver safety.

Features

  • Driving Insights
  • Speeding events
  • Harsh acceleration and braking events
  • Seat belt usage
  • Driver score

Benefits

  • Gives fleet managers assurance that their business’ reputation is being upheld by drivers.
  • Provides companies with real data to back up commitments to employee safety.
  • Driver scores can pinpoint drivers who may need coaching or support to drive more safely or efficiently.
  • Reducing tyre, clutch and brake wear across the fleet could result in significant savings.

In-vehicle Coaching

In-vehicle coaching helps to promote driver safety with prompted messages played into the vehicle when unsafe or inefficient driving behaviours are detected.

Features

  • Checks driver behaviour such as exceeding the speed limit, rapid acceleration, harsh braking, excessive idling, or failing to fasten a seatbelt.
  • Plays prompted messages into the cabin to coach the driver.

Benefits

  • Supports compliance by promoting safer driving behaviour.
  • Optimises energy usage on vehicles.
  • Reduces unnecessary wear and tear.
  • Highlights areas where fleet operators can provide additional training and coaching to drivers.

Note: In-vehicle coaching is available through SYNC 4 and SYNC 3 with the latest software updates.

Vehicle Security

Vehicle Security helps to ensure that business vehicles are safe, secure and easy to track when you use Ford Pro Telematics.

Features

  • Inconsistent location alerts when there is a change in location without an ignition on event.
  • Security alerts indicate if the vehicle is started or doors are opened during a set time schedule.

Benefits

  • Aids recovery of stolen vehicles by providing the location of missing vehicles to authorities.
  • Provides early detection of theft and impacts to allow them to be dealt with as quickly as possible.

Ford Pro Telematics Essentials

 Ford Pro Telematics Essentials is the free service available to book a demo or purchase from the Ford Pro website. While the features are limited, it is still encouraged for all eligible vehicles and customers to be connected to telematics for a better overall experience. Expand the drop down options below to learn more.

FORDLiive

Ford Pro Telematics Essentials is a complimentary Connected Vehicle service available on any fleet vehicle equipped with a FordPass Connect modem.

Ford’s connected uptime system FORDLiive, utilises the Vehicle Health insights available through Ford Pro Telematics Essentials to help commercial vehicle operators increase their productivity by maximising vehicle uptime. It provides real-time Vehicle Health information to maximise uptime for fleets, including:

  • Vehicle Health Status
  • Odometer mileage readings
  • Diagnostic trouble code descriptions
  • Oil life remaining
  • Engine hours
  • Product recall information
  • Configurable service due reminders

Benefits

  • Provides insights that contribute to increased uptime by ensuring the fleet is well maintained.
  • Detailed Vehicle Health data is available to the Ford Authorised Repairer network, so unexpected repairs can be dealt with more quickly and efficiently.
  • Complimentary Ford Pro Telematics Essentials is a great way for customers to become familiar with the functionality and benefits of Ford Connected Services.
  • Track and plan maintenance and repairs with local Ford-authorised dealers with Online Service Bookings.

What are the differences between Ford Pro Telematics and Ford Pro Telematics Essentials?

The table below lists all the Telematics features on offer. The black dashes show which features are available depending on which plan is chosen. 

A table displaying all of the telematics features, comparing which features are available on Telematics and Telematics Essentials.

Additional Information

Ford Pro E-Telematics

Ford Pro Telematics Drive App

Ford Commercial Solutions

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