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Contact UsHow do I reprocess my BlueOval™ Charge Network payment?
If your payment declines, you can reprocess your payment using the FordPass App®* or the Ford website.
Reprocessing Payment Options
Select one of the support options below for instructions:
Using theFordPassApp
To reprocess your payment using FordPass:
- Open the FordPass App.
- Navigate to the Account screen.
- Select Connected Services.
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Under "BlueOval(TM) Charge Network select "Reprocess Payment".
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Select "Update Card"..
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Select "Retry Payment.
Note: A payment confirmation screen should appear.
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Select "Okay" to exit. .
When the payment has been reprocessed, you will receive an account reinstatement email notification.
Using the Ford Website
To reprocess your payment using the Ford website:
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Log in to your online Ford account. online Ford account.
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Click on "Subscriptions" in the "Manage your account" page.
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Click "Reprocess Payment".
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Click on "Update Card".
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Click "Retry Payment"
When the payment has been reprocessed, you will receive an account reinstatement email notification.
If you experience any issues, contact a Guide for additional support.
Additional Information
How do I add a card to my Ford Wallet?
How do I change my payment card options?
*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.
