How do I contact a Ford Guide?

You can chat or call a Guide using your FordPass^®* App or by calling the support line. FordPass Guides are available: Monday – Saturday 10 a.m. – 8:30 p.m. (closed on Sunday).

Contacting Help in the FordPass App

To contact support in the FordPass App:

1. Log in to the FordPass App.
2. Go to the Account screen.
3. Select Contact Help.
4. Tap the Call option to reach a Guide. 

Calling the Support Line:

If you cannot access the FordPass App, call +44 127 725 4745 for support.

More FordPass Information

For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.

Popular FordPass Support Categories

• FordPass Connect
• FordPass Remote Features
• Manage my FordPass Account
• Troubleshooting

Additional Information

How do I activate my vehicle?
How do I use the remote start feature in FordPass?

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^*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.