How do I complete my FordPass authorisation if I do not see the in-vehicle prompt?
To troubleshoot your in-vehicle prompt not appearing, you can perform a key cycle and check your connectivity settings along with other steps. See the full list of steps below.
Note: This feature is currently unavailable on the 2024 Electric Explorer and Capri.
Missing In-Vehicle Authorisation Prompt
Follow the steps in the sequence listed and check after each step to see if the issue is resolved.
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Safely enter your vehicle.
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Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.
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Start your vehicle in an open space to begin pairing with your device.
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Leave the vehicle on and keep it in park.
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Perform a key cycle.
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Turn your vehicle off.
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Open the driver’s door and lock it.
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Close the driver’s door.
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Wait until the radio display turns off completely.
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Restart your vehicle.
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Turn off and turn on Connectivity Settings.
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Tap Settings on your in-vehicle display.
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Locate Connectivity Settings.
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Slide the toggle for Vehicle Connectivity off.
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Wait for one minute.
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Slide the toggle for Vehicle Connectivity on.
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Request activation again in FordPass®* using one of the following paths:
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FordPass 5.X Experience: Vehicle Home > Connect to Vehicle
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FordPass 4.X Experience: Home > Activate Vehicle
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If the steps do not resolve the issue, contact your Preferred Ford Dealer for assistance.
Helpful Activation Tips
- If you experience activation issues, try the Vehicle Activation Access is Pending Troubleshooting topic.
- If you had remote controls before and changed devices or lost your phone, refer to the following for best practices:
- For lost or stolen devices, visit the I lost my device and FordPass is still active topic.
- For new devices, visit the I have a new device and want to add FordPass topic.
Additional Information
How do I activate my vehicle's modem in FordPass?
Why is my activation showing as pending in FordPass?
*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.