>>>Why is my activation pending in FordPass?

Why is my activation pending in FordPass?

Your FordPass^®* activation can go into a pending status for multiple reasons, including signal strength and approval status. Use the steps below for more details.

Notes:

If you need to approve a request, visit the Authorise Another User topic for steps.
If you do not see a prompt on your vehicle screen, visit the Vehicle Activation Prompt Missing topic for steps.

Access Pending in FordPass

If your access is pending in FordPass:

Action	Steps
Complete the vehicle connection as the primary user.	Safely enter your vehicle. Ensure your vehicle is on, running, parked, and in a well-ventilated safe area. Confirm that your in-vehicle connectivity settings are on. Open the FordPass App. Tap the Connect to Vehicle tile. Select I've Started My Vehicle. Read and accept the prompt on your vehicle screen. If you do not see a prompt on your vehicle screen, visit the Vehicle Activation Prompt Missing topic for steps. Press Check Connection Status once you accept the in-vehicle prompt. FordPass will route you back to the Vehicle screen. The remote commands (if available) should appear below your vehicle image. Note: The connection may take up to 10 minutes to complete.
Ensure your Connectivity Settings are not turned Off.	Open the FordPass App Tap the Connect to Vehicle tile. Follow the instructions to enable connectivity settings on your vehicle screen. Select I've Enabled Connectivity in FordPass. Read and accept the prompt on your vehicle screen. Press Check Connection Status once you accept the in-vehicle prompt.
Check your access status as a secondary user.	Open the FordPass App. Tap the Access Pending tile. Select Check My Access Request. One of the following options will appear: Access Pending: This means an authorised driver has not approved your request. Access Denied: This means your request has been denied.

If you need additional assistance, contact a Guide using the Account > Contact Help options.

More FordPass Information

For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.

Helpful FordPass Support Categories

Additional Information

How do I request FordPass vehicle access?

^*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.