The FordPass App Lost Connection

If you receive the message stating the FordPass has become unresponsive, please attempt the following:

1. Check for FordPass app updates on your mobile device.
   • If you are unsure if your app is up-to-date, please search for FordPass in you respective app store.
     • If the update option appears, please update and try using the app again.
     • If the app shows as up-to-date, please continue to troubleshoot using the steps below.
2. Check your cellular strength and or Wi-Fi connection.
   • Wi-Fi connection 
     • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
     • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
   • Cellular connection 
     • If cellular data is turned off, turn cellular data on and attempt to connect.
     • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
3. Force close the app.
   • Android devices
     • Open your device's Settings.
     • Scroll down and select Apps (this is usually found in the Device section).
     • Scroll down and tap an app.
     • Select FordPass.
     • Tap the Stop or Force Stop option.
     • Tap OK to confirm the action.
   • iOS devices without a Home button
     • Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
     • Swipe left or right until you locate FordPass.
     • Swipe up on the FordPass app.
   • iOS - devices with a Home button 
     • Double click the Home button.
     • Swipe left or right until you locate FordPass.
     • Swipe up on the FordPass app.
4. Log out of the app and then back in. 
5. Power off your device for 30 - 60 seconds. 

If you are still having trouble after attempting all of steps above, please contact a Guide for additional assistance.