What do I do if I cannot send text messages using SYNC^®*?

If you are unable to send text messages using SYNC, try the troubleshooting tips below:

1. Restart your phone.
   1. Turn off the device.
   2. Remove the device's battery (if applicable).
   3. Turn on the device.
   4. Allow the phone to re-pair with your vehicle.
      Note: If the phone does not pair with your vehicle, continue to Step 2.
   5. Try sending a text message. 

   • If it goes through, your issue is resolved.

   • If it does not go through, proceed to Step 2.

2. Pair the phone.
   1. Remove the paired device from SYNC.
   2. Pair your device again.

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^*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.