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If vehicles stop, businesses stop. That's why we believe keeping your vehicles healthy shouldn't be an optional extra.
All new Ford Pro vehicles include FORDLiiveFORDLiive vehicle data, a complimentary connected uptime service which helps keep your vehicles operational and on the road.
With FORDLiive, eligible customers can maximise uptime by viewing vehicle health information through FordPass or Ford Telematics or Ford Telematics Essentials and in parallel our Transit Service Dealers can use the same smart information.
This means that before your vehicle reaches the workshop your Dealer has been able to identify the required work, plus any upcoming work that might be best bundled together and agree with you the best schedule to keep your business moving. In addition, the Dealer can best plan the parts and technical support needed for the appointment to ensure the work can be completed without unnecessary delays.
But FORDLiive is more than a data service. At its heart are our FORDLiive Centres with dedicated FORDLiive Agents. They connect our Transit Service Dealers directly with the wealth of knowledge and resources of Ford to ensure that any assistance needed to secure technical advice, or the parts required to keep your vehicles on the road, achieves the fastest and highest levels of support. Working together with our Transit Service Dealers we share an unwavering focus on maximizing the uptime we deliver to our commercial vehicle customers.
And we don’t stop there. Ford uses connected vehicle health data to monitor vehicle health trends to identify and address quality issues sooner, meaning we help to maximise uptime for our customers.
Ford Commercial Vehicles fitted with a FordPass Connect modem can now benefit from a range of smart features that keep them running at peak performance – as a business customer you have all the advantages on your side.
When permissions have been provided, your Transit Service dealer can access up to 60 days of your vehicle health status, allowing them to provide the best advice, anticipate upcoming maintenance needs and reduce turnaround times.
Ford Pro ServiceTM is Ford’s Commercial Vehicle Service Promise, committed to minimising downtime of your vehicle and expense to your business, at your convenience. Benefit from a suite of specialist capabilities including extended opening hours, same day inspection, while-you-wait express servicing and easy to access online service booking.
Key to keeping your commercial vehicle healthy, FORDLiive Centres harness the power of the wider Ford network and partnerships with Roadside Assistance Suppliers to support both our Customers and Dealers.
FORDLiive Centres connect our FORDLiive agents with our Transit Service Dealers in real-time with expertise, resources and vehicle health data to identify where assistance can be provided to resolve technical issues or expedite parts.
Ford Fleet Management offers bespoke service level agreements tailored to maximise uptime, reduce maintenance costs, and increase overall fleet efficiency.
Using Ford Telematics, we can monitor vehicle health in real-time, proactively suggest maintenance and repairs, and schedule them when it best suits your drivers and your business.
And should a vehicle need more extensive work, you will have a choice of appropriate replacements. So, your business can stay up and running without interruption.
