FORD FLEET SERVICE CENTRE

Dedicated aftermarket support

When you run a fleet of over 100 vehicles, you find yourself under constant time pressure. The dedicated fleet service advisors of Ford Fleet Service Centre are there to help you. If you have any service, warranty, parts or technical queries, they will help you find the solutions.

The Ford Fleet Service Centre can be contacted on: 01277 251 250 or fleetalk@ford.com

Opening hours are: 8.30am until 4.45pm, Monday to Friday.

Out-of-warranty repairs

Sometimes you might feel that the cost of a repair to be conducted by a Ford Authorised Repairer should be covered under your warranty. If this happens, then the Fleet Service Centre team will review the circumstances and is authorised to assist where necessary.

Parts sourcing and tracking

Every so often, we might not have the parts you need on the shelf and a delay might occur. If your Ford Authorised Repairer can’t give you details of the delays, then call the Fleet Service Centre. If you have the part number (FINIS Code), full parts dealer code and the order reference, we will help you obtain an accurate date for delivery.

Technical advice

If you’re faced with a technical issue you can’t resolve, then you can get help from our team at the Fleet Service Centre or our Aftermarket Business Managers. They have access to a range of resources and dedicated programmes to assist our major fleet customers, particularly those with in-house maintenance workshops. Our customers have said they are the best fleet aftermarket representatives in the industry, so you’re in safe and knowledgeable hands.