Man checking the status of a Ford Fleet

UPTIME IS AT THE HEART OF YOUR BUSINESS

HELPING YOUR FLEET TO GO THE EXTRA MILE

Designed with fleet operation in mind, our comprehensive uptime service and fleet management platform FFM FleetVision is dedicated to keeping your vehicles on the road.

UPTIME FOR BUSINESS

Ford Fleet Management have put uptime at the heart of everything we do; because we know that when your vehicles stop, business stops. Our Uptime service is built on three key pillars and underpinned by our smart, purpose-built system FFM FleetVision.

Smart Maintenance is your day-to-day safeguard against business downtime. Ford Connected Vehicle DataFord Fleet Management dis notifies you when an action is identified and provides a complete, real-time health overview of your fleet

Proactive Uptime is led by our dedicated team, who are monitoring and proactively managing health alerts, scheduling service and compliance events on your behalf. They manage each event through to completion in the most efficient way possible.

We understand it’s important your fleet is always open for business.  That is why Ford Pro Service offers extended opening hours, same-day inspections, and express or overnight servicing. We can offer mobile servicing too, where available.* (*Ford Pro Services available at participating Ford dealers)

From Core to Pro, our Uptime service is scalable to ensure your business is getting the support that it needs.

ACCIDENT MANAGEMENT

We work with FMG, a leading accident management service, to ensure everything is handled quickly and efficiently. That covers vehicle recovery, cost estimates, repairs, insurance claims and also uninsured loss recovery from third parties. Our partner FMG offer: 

  • 40 Xpress Centres (situated at retail-friendly locations)
  • 265 Mobile Repairers- including 50 dedicated to commercial vehicle repairs
  • 290 Mobile Units for roadside repair/ recovery
  • 24/7 Accident Management

BREAKDOWN MANAGEMENT

When you need help with a vehicle breakdown, you're covered. We partner with the AA to provide a comprehensive breakdown service, wherever and whenever you need it. The AA can provide a 48-hour loan car if your vehicle needs recovering, electric vehicle assistance and European assistance. Our Uptime team can also arrange for a replacement vehicle to keep your driver mobile if the AA can't complete repairs on the roadside.

  • European breakdown assistance included with all Ford Fleet Management-maintained vehicles - subject to registration. Drivers wishing to take their vehicle abroad (including Republic of Ireland) can notify us prior to their trip using the Driver Assistance number and we will do the rest.

  • The process is as straightforward as possible, with drivers able to phone the Driver Assistance number any time of the day or night in the UK to request assistance. Our service also offers a 48-hour free-of-charge loan car if the vehicle has to be recovered in the UK.

  • Our association with the AA offers an attractive solution to our customers in terms of responsiveness and service standards. We also regularly monitor AA service levels, including response times, and fix rates, to ensure top levels of service are maintained.

  • Should the AA be unable to repair your car or van, our uptime team can arrange for a replacement vehicle to keep your driver mobile (subject to selected uptime services).

SERVICE MAINTENANCE & REPAIR

Keeping your fleet in good working order is integral to your business success. Ford Fleet Management offers a service and maintenance package to suit your needs that can cover everything from replacement tyres, batteries, exhausts and replacement glass - whether from damage or wear and tear. We have a dedicated team to ensure you can access the best service providers including mobile repair vans, and who can organise it all for you. We also offer flexible payment methods based on contract length, mileage or pay-as-you-go.

Please contact our experts if you want to know more:FFM - KBA